Privacy Policy

1. Who We Are

Ecosun Energy Solutions is an integrated energy company providing Energy Advisory, Engineering, Procurement & Construction (EPC), Operations & Maintenance (O&M), solar power systems, battery energy storage and related energy infrastructure solutions.

2. Information We Collect

Depending on how you interact with our Website, we may collect the following information.

Personal Information

You may voluntarily provide:

• Full name
• Company name
• Email address
• Phone number
• Project location
• Property type
• Information submitted through contact or consultation forms
• Information submitted when requesting an Estimated Energy Assessment Report
• Information provided when subscribing to our newsletter

Energy Calculator Information

When using the Energy Calculator, we may collect information such as:

• State or project location
• Appliance details
• Energy usage estimates
• System preferences
• Battery preferences
• Calculator results

This information helps us generate your Estimated Energy Assessment Report and respond to your enquiry.

Technical Information

We may automatically collect limited technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the Website
• Referring website (where applicable)

This information helps us improve Website performance and user experience.

3. How We Use Your Information

We use your information to:

• Respond to enquiries.
• Provide consultation services.
• Generate and deliver your Estimated Energy Assessment Report.
• Recommend suitable energy solutions.
• Respond to support requests.
• Improve our Website and services.
• Send requested downloadable resources.
• Process newsletter subscriptions.
• Share technical updates, educational resources and service information.
• Comply with applicable legal obligations.

We will only use your information for legitimate business purposes consistent with this Privacy Policy.

4. Marketing Communications

Where you choose to subscribe or request information, Ecosun may send:

• Energy insights
• Industry updates
• Technical articles
• Educational resources
• Product and service information
• Company news
• Event invitations

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

5. Downloadable Resources

When you request a downloadable guide, checklist or other resource, we may ask for your contact information to deliver the requested material and, where appropriate, to follow up regarding related services.

Requesting a downloadable resource does not create any obligation to purchase our services.

6. Estimated Energy Assessment Reports

When you request an Estimated Energy Assessment Report, the information you provide through the Energy Calculator is used to generate a preliminary system recommendation.

These reports are intended solely for the individual or organisation requesting them and are based on the information submitted through the Website.

7. Cookies and Website Analytics

Our Website may use cookies and similar technologies to:

• Improve Website functionality.
• Remember user preferences.
• Measure Website performance.
• Understand how visitors use our Website.
• Improve user experience.

Most web browsers allow you to control or disable cookies through your browser settings.

8. Sharing Your Information

Ecosun does not sell, rent or trade your personal information.

We may share information only where necessary with:

• Trusted technology or hosting providers.
• Email communication platforms.
• Professional advisers.
• Service providers supporting our business operations.
• Government or regulatory authorities where required by law.

Any third parties engaged by Ecosun are expected to protect your information appropriately.

9. Data Security

Ecosun implements reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

While we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• Respond to enquiries.
• Deliver requested services.
• Maintain business records.
• Meet legal and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally permissible.
• Withdraw consent for marketing communications.
• Request information about how your personal data is processed.

To exercise any of these rights, please contact us using the details provided below.

12. Third-Party Websites

Our Website may contain links to third-party websites.

Ecosun is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

13. Children's Privacy

This Website is intended for individuals aged 18 years and above or those acting with appropriate parental or legal guardian consent.

Ecosun does not knowingly collect personal information from children through this Website.

14. Changes to This Privacy Policy

Ecosun may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or Website functionality.

Any updates will be published on this page together with the revised effective date.

Your continued use of the Website after any updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or how Ecosun handles your personal information, please contact us.